About Matagarup Zip+Climb

+ 10 days – no date change fee, full refund

2-10 days – $20 per person date change fee or 50% refund

24-48 hrs – $40 per person date change fee; no refund

Within 24 hours of your activity – forfeiture of booking

Credit Card charge / Booking fees will not be refunded.

From time to time, Zip+Climb may be required to cancel activities for a variety of reasons. A full refund will be provided in these circumstances, or rescheduled free of charge.

Gift certificates are non-refundable.

To change or cancel an existing booking, click HERE.

Any amendments will be in accordance with our  T&C’s.

We do not provide any jumpsuits or weather gear. Please dress appropriately for the weather forecast. Zip+Climb is a year round business and operates rain or shine. Lightning and extreme winds affect operations.

– If rain is forecast, please dress appropriately.

– In summer, be sun smart.

– Do not underestimate the intensity of a Perth summer.

SHIRTS / TOPS  / JACKETS 

Just as shorts can ride up while climbing, shirts may ride up or get bunched beneath your harness, leaving you uncomfortable.

A shirt that is long enough to tuck into your pants or one that is fitted enough that it won’t ride up is a good choice. No exposed stomachs as the harness will rub significantly.

Consider long sleeves for protection from the sun and wind. At the top of the bridge, it is considerably windier and can be chilly on cool days.

Pick clothing that is comfortable and weather appropriate. Rain jackets and overalls are not provided.

PANTS

When you’re first deciding what to wear, pants will likely be the first thing that you’ll think about. It’s also one of the most important decisions you’ll make, because choosing the right ones can be the difference between a fun Zip+Climb and a very uncomfortable one.

The harness that you’ll wear when bridge climbing or ziplining goes under your legs, around your thighs and waist and over your shoulders.

Shorts that are too short may ride up when your harness is tightened, or when you’re zipping down the line. While this won’t put you in any risk, it can be uncomfortable. Instead, opt for shorts that reach to knee length or slightly above, or play it safe with long pants, capris or leggings.

CLOSE-TOED SHOES

Enclosed, rubber sole shoes are required to climb the bridge for safety as well as enjoyment. Your feet will have a workout and there are lots of places where you might kick your toe.

Additionally, make sure that your shoes are tied or cinched on tight so that they won’t fall off when you’re zipping down the line. Without proper footwear, you may not be allowed on the bridge.

HATS/LONG HAIR

If you have longer hair, please ensure it is secured in a low pony tail at the nape of the neck to ensure that the helmet fits correctly.

Hats cannot be worn under the helmet for safety reasons.

No. For strict safety reasons, guests are not permitted to bring any items up the bridge. Your ticket includes FREE souvenir photos of your experience emailed to you directly after your experience.

Instructions on how to redeem a gift certificate available HERE

If you want to upgrade an existing gift certificate, contact us HERE